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Shipping & Returns

Terms and Conditions

Shipping rates and info:

All orders are shipped UPS ground, unless overnight shipping is requested for an additional charge.

Tatine currently does not offer international shipping, but we are working on it!

All orders will be processed within two days and shipped within 5 business days maximum, though processing times may vary due to availability of raw materials. To expedite your order, you can choose to purchase Next Day shipping for an additional charge.

All prices are listed in US dollars and are subject to change without notice.

We do not offer shipping to P.O. boxes or APO/FPO addresses, nor to US Virgin Islands and Puerto Rico.

We do not ship in extreme temperatures (both hot and cold) as it may damage the hand crafted products and raw materials.

Additional $10.00 fee on Canadian purchases to account for Value Added Tax.

Exchanges and returns:

Choose carefully, We make our products fresh per order! Fragrances cannot be exchanged, all sales are final. Damages in shipping must be reported to the carrier and to Tatine within 3 days with a photograph sent to customerservice@tatinecandles.com. We will investigate the damages with the carrier and take the proper steps to satisfy the purchase!

Payment options:

We accept major credit cards: Mastercard, Visa and American Express We do not currently accept payment by check, Paypal, COD or money orders.

SHIPPING

UPS shipping costs are calculated at time of purchase and based on item weights and dimensions.

Gift Wrap

Choose our gift wrap option and your recipient will receive a black gift box with their items nestled in our custom black and gold Tatine tissue. Our black gift box is wrapped in soft-to-the-touch matte black paper, tied with suede or leather cord, and your personalized note will be attached. Send your gifts in style!

Gift wrap is $10.00 per item and can be added in your cart.

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